Quick, secure help from our support team

Remote suport

In some situations, our engineers may need to connect to your computer remotely to diagnose and resolve an issue more quickly.

We use RemotePC HelpDesk, a secure remote support system that allows us to help you in real time — with your permission and full visibility.

No permanent software is installed, and nothing remains on your computer once the session ends.

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Before you start

To begin a remote support session, you’ll need a Session Code provided by one of our support engineers.

If you haven’t yet been given a Session Code, please contact our support team first.

How to start a remote support session

  1. Click the connect button
    When instructed by our support team, click the ‘Start Remote Support’ button below
  2. Enter your Session Code
    On the page, you’ll be asked to enter the Session Code given to you by our engineer
  3. Run the support app
    A small, temporary support application will download automatically. Open it to allow our engineer to connect.
  4. Get live assistance
    Our engineer will work with you to identify and resolve the issue.
    You can see everything that happens on your screen.
  5. Session ends automatically
    Once the session is finished, the support app automatically removes itself from your computer.

If our support team has given you a Session Code, click below to begin:

Start Remote Support

If you haven’t yet spoken to our support team, please contact us first so we can assist you in the quickest way possible.

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Why we use RemotePC HelpDesk

This system allows us to provide fast, reliable support while keeping your security front of mind.

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  • Session-based access only
    No ongoing access

  • You stay in control
    You approve and can end the session at any time

  • Secure connection
    Data is protected during the session

  • No permanent install
    The app deletes itself after use

     

Frequently Asked Questions

  • Do I need to install anything permanently?

    No. The support application is temporary and removes itself after the session ends.

  • Can you access my computer without my permission?

    No. A session can only start when you enter your Session ID and approve the connection.

     

  • Can I see what the engineer is doing?

    Yes. You can watch everything on screen throughout the session.

  • Can I stop the session at any time?

    Yes. You can end the session whenever you wish.

  • Is this secure?

    Yes. The connection is encrypted and session-based to protect your data.